Privacy Policy and Notice of Privacy Practices

Effective Date: October 15, 2025

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

At ONE Dental, we are committed to protecting your privacy and ensuring that your personal and health information remains secure. This Privacy Policy and Notice of Privacy Practices explains how we collect, use, and safeguard your information both in our office and through our website.

By law, we are required to maintain the privacy of your Protected Health Information (PHI) and to provide you with this notice outlining our legal duties and privacy practices. PHI includes any information that identifies you and relates to your past, present, or future physical or mental health condition and related healthcare services.

We are required to abide by the terms of this policy. We may change the terms at any time, and the new notice will apply to all PHI we maintain. A current copy of the policy will always be available in our office and on our website. You may also request a printed copy from our Office Manager.

If you have any questions about this Notice, please contact our Office Manager at (305) 285-5150.

Your PHI may be used and disclosed for purposes directly related to your treatment, payment, and healthcare operations without needing your specific authorization. Below are examples of these uses:

1. Treatment
   We may use and share your health information to provide, coordinate, or manage your care. This may include sharing information with other healthcare providers involved in your treatment, consultations with specialists, referrals, or coordination with third parties such as labs or pharmacies.
2. Payment
   We may use and disclose your information as needed to obtain or provide payment for services rendered. This includes verifying insurance coverage, eligibility, or obtaining prior authorizations.
3. Healthcare Operations
   We may use and disclose your information for office operations, including quality assessment and improvement, professional review, business planning, and other administrative activities. For example, we may use a sign-in sheet at reception, call your name in the waiting area, or contact you with appointment reminders or information about treatment options and health-related benefits.
4. Business Associates
   Whenever your information is shared with outside entities that assist us (such as billing services, software vendors, or labs), these business associates are required by contract to keep your information secure and confidential.
5. Other Permitted Uses
   We may provide limited information about products or services related to your care, as permitted by law. We may also disclose your PHI to another provider, health plan, or healthcare clearinghouse for limited operational purposes if that entity has or had a relationship with you.
6. Uses Requiring Authorization
   Any other use or disclosure of your PHI beyond what is described above will only be made with your written authorization, unless otherwise required by law. You may revoke an authorization in writing at any time, except to the extent that action has already been taken based on it.

You have several important rights with respect to your PHI. All requests to exercise these rights must be made in writing to our Office Manager.

1. Right to Inspect and Obtain Copies
   You may review or request copies of your medical and billing records. Certain legal exceptions apply, such as information compiled for legal proceedings.
2. Right to Request Amendments
   If you believe information in your records is incorrect or incomplete, you may request an amendment. If we deny your request, you have the right to submit a statement of disagreement, and we may provide a rebuttal.
3. Right to Request Restrictions
   You may request limitations on how your information is used or disclosed for treatment, payment, or operations, including restrictions on disclosures to family or friends involved in your care. While we are not required to agree to all restrictions, if we do agree, we will honor them unless information is needed for emergency treatment.
4. Right to Confidential Communications
   You may ask us to communicate with you through alternative means or at a different address to maintain confidentiality. We will accommodate reasonable requests without requiring an explanation.
5. Right to an Accounting of Disclosures
   You may request a list (accounting) of certain disclosures of your PHI made by us for purposes other than treatment, payment, or operations, subject to legal exceptions and limitations.

If you believe your privacy rights have been violated, you may file a complaint with our Office Manager or directly with the U.S. Department of Health and Human Services. ONE Dental will not retaliate against you for filing a complaint or raising any concerns about your privacy.

For information about the complaint process, contact our Office Manager at (305) 285-5150.

In addition to protecting your information in our office, we are also committed to safeguarding your privacy online. When you visit our website, www.onedentalmiami.com, we may collect:

• Personal information that you voluntarily provide (e.g., name, phone number, email) for purposes like scheduling appointments or responding to inquiries.
• Non-personal information, such as browser type, IP address, or visit duration, to improve website performance.

We use this information solely to operate the website and respond to your requests. We may contact you with updates about our services or to gather feedback. We do not sell, rent, or share your information with third parties for marketing purposes. Trusted partners who help us manage online services must maintain strict confidentiality.

Our website uses cookies to personalize your experience and enhance functionality. Cookies do not collect personal data and can be disabled in your browser settings. We use SSL encryption and other safeguards to secure data transmitted online.

Please note that our website may contain links to external sites not operated by ONE Dental. We are not responsible for the privacy practices or content of these third-party websites.

By accessing or using our website, you agree to be bound by the terms of this Privacy Policy.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

ONE Dental
1330 SW 22nd Street, Suite 100
Miami, FL 33145
Phone: (305) 285-5150
Email: info@onedentalmiami.com